General conditions

INFORMACIÓN PREVIA

These General Terms and Conditions of Contract, together with any Special Conditions that may be established, are intended to regulate the relationships that arise between the company and the User who contracts the provision of the services or products offered through this Website.

It informs that the procedures to carry out the acquisition of goods or obtain the provision of the services offered are those described in these General Contracting Conditions, as well as those other specific ones that are indicated on screen during navigation, so that the User declares to know and accept said procedures as necessary to access the products and services offered on the Web.

Therefore, each time the User intends to use this Portal, they must review these Terms and Conditions, the General Terms of Use, and any applicable Specific Terms and Conditions, as both the Terms and Conditions and the Website are subject to change. Access to this Website is the sole responsibility of the Users and implies acceptance and knowledge of the legal notices, conditions, and terms of use contained herein.

The User declares that they are of legal age, being entirely responsible for the veracity of this declaration, and that they have the necessary legal capacity to contract the services offered on this Website, in accordance with the terms set forth in these Conditions, which they declare to understand and accept. In the case of users who are minors or legally incapacitated, the use of the website will be under the sole responsibility of their parents, representatives, or legal guardians, who must accompany, supervise, or take appropriate precautions while they browse the website.

The service is provided from the establishment closest to the address indicated on the corresponding screen, so in any case, the Special Conditions that may be established by each of the establishments regarding delivery times, payment methods, minimum orders for home delivery and procedures to resolve possible incidents must be considered.

CONDITIONS
1.- SCOPE

These Terms and Conditions comprise the entire agreement between you (hereinafter, the “Client”) and , a company domiciled in

Both contracting parties mutually acknowledge their legal capacity to enter into these Terms and Conditions. domiciled in

2.- CELEBRATION OF THE CONTRACT

Upon completion of the corresponding order, the Customer declares having read, understood, and accepted these Terms and Conditions. Acceptance of the information contained in this document implies acceptance of any referenced legal documents, specifically the Privacy Policy and the Cookie Policy. This constitutes a contract between the Customer and

In this regard, it should be noted that the personal data provided for the processing of the purchase will be processed in accordance with the Privacy Policy published on this Website.

3.- OBJECT

The object of the contract is the products and/or services offered by and acquired by the Client through the purchase process.

The Home page of this Website lists the current products and/or services, as well as the specific characteristics and conditions of their purchase, so that, when the Customer accepts these Conditions through the purchase process, they will also be accepting those specific conditions related to the product being purchased.

4.- PRODUCT OR SERVICE AVAILABILITY

All product and/or service orders are subject to availability. In the event of difficulties in providing the products and/or services, the Customer will be refunded any amount paid. The company reserves the right to withdraw any product and/or service from the Website at any time.

5.- ECONOMIC CONDITIONS

The prices for each product and/or service are listed in the "Shops" section of the website. All prices include VAT.

Prices are subject to change at any time. However, any changes or refunds, if applicable, will not affect orders for which confirmation has already been sent.

The final price of the product and/or service purchased will be the price displayed at the time of purchase. In the event of a clear error in the price of the product and/or service, the customer will be informed as soon as possible so that they can reconfirm their order at the correct price or cancel it.

The amounts due will be paid through the payment method selected by the Customer.

Failure to pay any amount stipulated in the contract will entitle [Company Name] to suspend or withdraw the contracted product and/or service, temporarily or permanently, and, where applicable, terminate the contract. [Company Name] may claim from the Client all expenses incurred due to non-payment, including bank charges and additional administrative costs.

6. PURCHASE PROCESS

To place an order, you must follow the online purchase procedure and go through all the steps established to complete the electronic contract, having the following options:

 

  • Log in as a Registered User: Access through the account created by the user or through social media.
  • Purchase process without user registration. Unregistered users can complete the purchase process by choosing a store and selecting the products to add to their “Shopping Cart.” They will need to provide the following personal information: name, phone number, and email address. To proceed with the purchase of the various products offered, the User must follow the following instructions (which are displayed on each screen):
    • Select the products you wish to purchase or contract and add them to the “Shopping Cart”.
    • Select the “Shopping Cart” to verify that the products or services you wish to purchase have been selected correctly and enter any applicable discount code.
    • Select the "Order" option once you have finished your order and review the details of the store that will deliver your order. Provide the required personal information (if you are logging in without using your account), choose the delivery time, and select your payment method. Depending on the method selected, you will need to provide the required information to complete the payment process. You can find more information about payment methods in section 7 of these General Terms and Conditions.
    • To complete the registration process for the purchase of the selected product, the User must read and accept the Legal Notice, General Conditions and Privacy Policy.
    • The customer will receive an on-screen confirmation message stating "Order Completed," identifying the store providing the service, customer details, delivery method, payment method, and order information, including the final price. This screen also includes a link to "Order Tracking," allowing the user to check the delivery time and view a brief order summary.
7. INFORMATION ON PAYMENT METHODS

Payment will be made through the method selected during the online purchase process. Users can pay for their orders:

  • En efectivo.
  • Credit/debit card.
  • Bizum.
  • PayPal.

If you select the cash payment option, the User is obliged to make the payment for the contracted service upon delivery of the order to their home or to the establishment where they proceed to collect it.

By selecting the "Online Payment" option for credit or debit card payments, the payment gateway will be initiated, guaranteeing that transactions are carried out in a secure environment based on the PCI DSS (Payment Card Industry Data Security Standard) certified at version 3.0 level 1. Redsys, S.L. At this point, the user must enter the financial data requested by the bank and click the "Accept" button; at that moment, the corresponding charge will be made to the card.

8.- DELIVERY OR MAKING AVAILABLE

The products and/or services contracted will be sent or made available to the Customer at the shipping address indicated during the purchase process.

The estimated delivery time for the order to the address indicated by the Customer is indicative, subject to possible variations due to circumstances beyond our control.

9.- SALE OF ALCOHOLIC BEVERAGES

In accordance with applicable law, the sale of alcoholic beverages to persons under 18 years of age is prohibited. The company reserves the right to suspend or cancel the delivery of any order, regardless of its nature or stage of completion, if it suspects that the buyer is underage. In such cases, the company reserves the right to require the recipient to present their National Identity Document (DNI) or equivalent identification. Furthermore, the company reserves the right to suspend or cancel the delivery of alcoholic beverages included in an order in accordance with the regulations regarding time limits for the sale of alcoholic beverages applicable to the establishment in question.

10.- CLAIMS

Complaint forms are available to customers at the establishment in question. We recommend that users submit their complaint at the establishment responsible for providing the service.

You can also contact Customer Service directly in one of the following ways: (i) By telephone at the following number: , (ii) By email at the following address: and (iii) By written communication addressed to the Customer Service Department of ()

11.- WITHDRAWAL

We inform you that we are not obligated to send you a withdrawal document in order to revoke, within the legal time limits, the contracting of the service offered through this Website, as it falls within the exceptions established in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, under which it is established that the right of withdrawal will not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized and to those for the supply of goods that may deteriorate or expire rapidly.

12. TECHNICAL MEANS TO CORRECT ERRORS

This website is configured so that if the customer does not enter their data correctly or leaves any required field blank, a warning window will open informing them of the potential error so they can correct it. However, if the customer has entered data incorrectly and cannot resolve the issue directly through the website, they may contact us.

13.- SURVIVAL

In the event that, for any reason or extent, any provision of these Terms is declared invalid or unenforceable, it will not affect or render invalid or unenforceable the remaining provisions, and such provision will be enforced to the fullest extent permitted under applicable law.

14.- RESOLUTION AND EXTINCTION

Failure by either party to comply with any of the obligations set forth in the contract, each of which is considered an essential obligation thereof, shall be grounds for termination of the contract.

Likewise, the contract will be terminated if any of the general or common causes for termination of contracts occur.